Moderation: United Airlines

Delivering quality customer support using social media.

Real-time customer support in social media requires humans and technology to work in tandem. Learn how LiveWorld helps this airline organize and prioritize customer conversations enabling a small internal team to solely focus on United’s most valuable customers.

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Engagement: Walmart

Creating social media experiences people love.

With an emphasis on local store marketing, Walmart has more than 4,600 Facebook pages, in addition to its corporate page. Learn how LiveWorld helps this retailer oversee its massive social presence, and manage colossal amounts of customer conversations during the holiday season.

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Moderation: United Airlines

Delivering quality customer support using social media.

Real-time customer support in social media requires humans and technology to work in tandem. Learn how LiveWorld helps this airline organize and prioritize customer conversations enabling a small internal team to solely focus on United’s most valuable customers.

Learn More x

What is LiveWorld?

Strategy + human engagement + moderation + insight + technology

At LiveWorld, we help large brands deliver better customer experiences in social media in the areas of marketing and customer support. Through our services and software, we’ll transform your social media into a measurable, effective communications channel.

By working with us, brands are able to create environments that attract and engage customers in ways that software alone and typical agencies can’t. We know how to make your customers’ social media experiences an extension of your brand in the real world – and how to turn social into results.

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    Hours of engagement, moderation & listening services delivered to large brands

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    Comments moderated per month

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    Conversations moderated on Black Friday in 24 hours (42/minute)

Ready to take control of your social content marketing?

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Our Solutions

Moderation

Bring your real-word brand experience to social. Our moderation services build your brand narrative, create a safe environment and mitigate problems. Designed to handle the scale of large-volume global brand, we blend the best of people and technology to empower humans, not to replace them.

Strategy

Social media doesn’t live in a vacuum. We develop strategies that support your marketing objectives and business goals. And we know how to use this channel to get results, whether it’s building awareness or lead generation.

Insights & Analytics

Without context, information is meaningless. That’s why our social measurements provide clear analysis to show you what the data means. And we take it further by providing recommendations so you can tap into the voice of the customer and make better decisions quickly.

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Turn online dialogue into measurable business results.

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