The social customer experience company

About Us

About Us

At LiveWorld, we help large companies improve the customer experience using social media. Through content and conversation, we create and manage programs that are natural continuations of the experiences people have in the real world with a brand’s marketing or customer service.

Our team of strategists, marketers, analysts, data scientists, engineers, moderators and business professionals work together to transform how brands connect with their customers in social media. LiveWorld services and software help large companies use social media to engage their customers on a one-to-one basis – at the scale and volume global brands experience.

Meet the Team

Jenna Woodul

Executive Vice President & Chief
Community Officer

Jenna Woodul

Executive Vice President & Chief
Community Officer

Jenna Woodul

Executive Vice President & Chief
Community Officer

Jenna Woodul

Executive Vice President & Chief
Community Officer

Jenna Woodul

Executive Vice President & Chief
Community Officer

Jenna Woodul

Executive Vice President & Chief
Community Officer

Jenna Woodul

Executive Vice President & Chief
Community Officer

Jenna Woodul

Executive Vice President & Chief
Community Officer

Careers at LiveWorld

LiveWorld Moderator Moderating Department

  • Location

    Anywhere

  • Who We Are

    LiveWorld is a social media solutions company that provides services and software for human engagement at scale to help brands develop deeper relationships with customers. LiveWorld is headquartered in California, with offices in San Jose and New York.

  • Job Description

    LiveWorld is recruiting bilingual applicants for virtual, part-time, work-from-home Moderator positions. Moderators protect a brand’s image and increase brand loyalty by supporting a good customer experience. Responsibilities include reviewing, tracking, taking action on, and responding to user generated content (with pre-determined or organic responses), as well as identifying and escalating trends, topics, sentiment, and emerging issues. LiveWorld provides moderation in many languages and defines fluency as complete competency in reading, writing, and speaking at a native or near-native level. Language needs are dependent upon client needs. Language fluency testing and writing samples are a requirement for Moderator positions. All applicants must be fluent in English.

  • Requirements

    • Ability to focus on the task at hand with minimal external distraction
    • Dependable, high-speed Internet access
    • Dependable telephone access (landline preferred for training)
    • Excellent communication skills
    • Experienced computer user with knowledge of email and instant messaging programs
    • Familiarity with and access to spreadsheet and document software
    • Familiarity with social media sites on a personal or professional level
    • Strong typing skills
    • Previous moderation experiences a plus, but not required
    • Must be 18 or older

  • How to Apply

    Email us at careers@liveworld.com

Online Marketing Manager Marketing

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LiveWorld Moderator Moderating Department

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Careers & Culture

Come join the LiveWorld team – and help us create social experiences people love. With a presence in San Jose, New York City and Austin, we've got our finger on the pulse of where it's all happening.

What we believe:

  • Great businesses are driven by dialogue and relationships with their customers
  • Companies can use social media to create natural continuations of their brand in the real world
  • We create technology that allows brands to have personalized interactions at scale through social media
  • When done right, brands can increase customer loyalty and improve customer satisfaction through content and conversations
  • Humans beat algorithms in social media. Nothing can match a person’s intellect and compassion when evaluating conversations.

08/10/15

Look into the past to make social media work in the future for your brand

08/10/15

Look into the past to make social media work in the future for your brand

08/10/15

Look into the past to make social media work in the future for your brand

Press & Media

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Investor Relations

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